After Sales Assistant

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After Sales Assistant


FULL-TIME · SOFIA

BGmenu is the leading online food delivery marketplace in Bulgaria and part of the biggest company in our industry in Continental Europe - Takeaway.com.

Our team is unmatched in commitment and integrity and we are looking for a dynamic, positive and ambitious person to join our sales team as a After Sales Assistant.

The goal of an After Sales Assistant is to keep current restaurant on the platform and to ensure high retention levels. One of their main responsibilities is to handle restaurant retrievals. To make this done, they often need to work closely with other departments in the company and solve customer issues effectively.


Additionally, they are responsible for taking care of restaurant owner changes. ASA contacts new owner to gather full contract information and close the contract with the old account. ASA contacts restaurants that could not be reached for a long time, to recognize the problem and offer a solution.


Job Requirements:

  • Relevant education & work experience, preferably in sales, customer services or after sales
  • Affinity with the restaurant business or with Takeaway.com
  • Perfect communication skills in Bulgarian and fluent in English
  • Strong communication and listening skills
  • Positive attitude and persistence, able to solve issues or complaints whilst providing the best service
  • You find pleasure in building excellent relationships whereby patience and understanding is key
  • Can work individually as well in a team and you are a relevant link between different departments
  • You’re commercially sound


What we expect from you:

  • Keep actual partners on the platform, increase retention and decrease cancellation rate
  • Deal with owner changes - organize and execute all owner changes, so that the restaurants can go online again as quickly as possible
  • Managing ‘retrievable and non-retrievable’ cancellation requests - with the aim to keep restaurants satisfied and online
  • Good team work with the aim to achieve optimum results
  • Reporting of sales performance via our CRM system
  • Support in occasional projects within or outside the assigned region
  • Monitoring of and feedback on competition’s activity


We offer you:

  • Positive working environment in a prestigious business area
  • Guaranteed career growth opportunity
  • Company laptop and phone
  • Attractive remuneration


If you are what we are looking for:

Send us your CV via the application form and don’t hesitate to drop us a few lines to tell us about yourself.

Candidates who are deemed suitable for the job will be contacted for an interview.

Confidentiality is guaranteed!

Good luck! 


Are you ready to join?

In 2000 student Jitse Groen founded and launched one of the world’s first online food delivery marketplaces, Thuisbezorgd.nl. Within the last 17 years, we made it from a tiny little student room into a billion dollar company: Takeaway.com. As the leading online food delivery marketplace in Europe, we currently connect millions of consumers and tens of thousands of restaurants in 10 European countries and Vietnam.

With over 900 hardworking international employees, spread across 5 offices in the Netherlands, Belgium, Germany, Poland and Vietnam, we are planning to keep on growing with one goal in mind: “become the most beloved food ordering brand in Europe”.

It is not without good reason that every month 25 new employees are hired. The market we’re operating in changes rapidly and is still growing, the potential is nowhere near yet exploited. As we like doing everything ourselves we have a lot of in-house expertise.

Privacy Statement: Your data will be used by Takeaway.com Group B.V. for the sole purpose of processing your job application. All data are treated confidentially according to Dutch law on data protection and privacy. By submitting your application, you agree that your data may be processed by group companies of the Takeaway.com Group and by third parties (other than Takeaway.com Group B.V.) that are instructed by Takeway.com Group B.V. to ensure the technical deployment, delivery and maintenance of the online application tool. For the sole purpose of processing your application, your data will be stored and processed in a database managed by Takeaway.com Group B.V.

After finishing the application process, Takeaway.com Group B.V. will delete your data within 4 weeks after termination of the application process, unless you have given your consent to contact you for future job offers, we will then delete your data within 1 year after the termination of the employment process. For further information regarding your data and to object to any future data processing you may contact us via security-concerns@takeaway.com.

Please also refer to our general privacy statement.